If my lessons aren't working for you, I want you to get your money back without a fuss. Here's the routine.
The quick lesson
- Each book purchase: 15 days to get every cent back.
- Your membership has 7 free days. Cancel inside them and owe nothing.
- Your first membership payment is covered for 15 days.
- Unsubscribe stops letters, not payments. Cancellations happen at consumer.hotmart.com.
Check the clock: 15 days
How long is the money-back guarantee?
15 days from the day you bought. Ask in that time and every cent comes back, no questions asked.
Each purchase gets its own 15 days.
Pick how to ask
What are my ways to request a refund?
Click the refund link in Hotmart's purchase email. Or open the purchase after signing in at consumer.hotmart.com.
Or email [email protected] and include the email you bought with.
Watch your statement
Where does my refund go, and how fast?
Back to the card or PayPal you paid with. Most banks show it within 5–10 business days.
Use the 7 free days
If I cancel in the free week, do I owe anything?
Not a thing. Cancel within the 7 free days and you pay nothing.
The first charge is covered
Does the guarantee apply to the membership?
To the first payment, yes. The 15-day money-back guarantee covers that first charge.
Cancel any time
How do I cancel my membership?
Go to consumer.hotmart.com, open the membership, then payment settings, then cancel subscription. Or email me and I'll walk you through it.
Your lessons keep arriving through the end of the paid month. Then the charges stop.
Don't just unsubscribe
Does hitting unsubscribe cancel my membership?
No. Unsubscribe stops the letters, not the payment. Cancel at consumer.hotmart.com to stop paying.
Forgot to cancel?
What if I was charged after I meant to cancel?
Email me within 15 days of that charge, or of any charge you think was a mistake. I'll look at it with you.
A refund for later payments isn't automatic.
Past the 15 days
What if my 15 days are already up?
The guarantee has closed by then. If something's gone wrong, write anyway, and I'll hear you out.
Ask your teacher
Who do I email about refunds?
[email protected]. Tell me the email you bought with.
No fuss, no hard feelings. — Carol
Stuck on a step? Email [email protected] and I'll take you through it.